September 15th, 2019, Minneapolis, Minnesota:
Our Brothers Fire & Security team considers it a Best Practice to take care of all the details in customer service throughout the life cycle of a project. And that certainly includes the window of time that our techs will be on site for our clients’ inspections, emergencies, installations and planning.
I’m sure you’ve heard the saying that “Timing is everything.” It’s true! Consumers appreciate knowing the ETA of deliveries and service calls so they can plan accordingly, which is not just a convenience, it’s good business. Thanks to online communication tools, we can track over-night express packages on the truck as it comes down the street. Internet services tell us where the disruption in service is located and what time we’ll be back online.
Those expectations are no different when it comes to the online tracking and timing of your fire and security needs. To be honest, it’s been difficult in the past for us to track our field techs for location and timelines and communicate the real-time data to you. That’s why Brothers Fire & Security is test driving (literally and figuratively) an online AI time management travel tool called Clockshark in our alarm & security division.
ON THE CLOCK, IN THE FIELD
A GPS-based timekeeping app for the field, Clockshark enables our techs to log in for each job, from service calls to emergencies. It streamlines the customer service process because we always know where our people are and when they will be on site to help you.
Clockshark also acts as a timecard for our staff and a validation record for our clients. Because it effectively automates our systems, we have more time to focus on your business needs. For more about Clockshark and how it will make a difference for your business, visit www.clockshark.com
Online time management is just one example of how Brothers Fire & Security is using AI technology to add value to your experience with us. We are committed to complete your projects—large and small—on time and on budget to help your business succeed and grow.
ABOUT BROTHERS FIRE & SECURITY
As one of the premier providers of fire and security solutions in the Upper Midwest, Brothers Fire & Security strives to build long-term, value-added relationships. We work with business owners and property management companies, as well as all types of public institutions to solve fire and security needs. By taking advantage of our integrated bundled services, many of our clients find that they can save 25-30% on their safety services, annual inspections and more. From a single location to franchises throughout the region and the country, our integrated approach saves our clients valuable time, money and stress. We provide fire protection systems, security systems, fire sprinkler systems, fire alarm systems, 24-7 monitoring, fire extinguishers, card access and kitchen hoods.