July 15th, 2019, Minneapolis, Minnesota:
Lately, I wonder if businesses—especially large multi-national businesses—truly understand the concept of Customer Service. It’s seems that the “Customer” aspect has been suffocated by the growth- and profit-driven goals of Big Business. Worse yet, I fear that even if they do understand customer service, they don’t care. Or they come up with a model that everyone fits into. It cannot be tailored to a customer’s specific need.
I challenge you to take a serious look at the customer service you get from your vendors. Do they work around your environment and your needs? Or do they focus on doing their own thing to cross the job off the “To Do” list and move quickly on to the next customer? Do they overcharge on service calls or require four-hour minimums?
July 1st, 2019, Minneapolis, Minnesota:
We’ve reached the heart of summer with this week’s Fourth of July celebration. It ranks as one of the most popular American holidays along with Christmas, Thanksgiving, Halloween and New Year’s. The difference from those holidays, however, is the Fourth takes full advantage of the great American outdoors and long warm summer days. We’re going to cabins in the woods. We’re swimming, boating, and barbecuing. We’re taking vacations.
Whether you’re a commercial or residential business celebrating Independence Day with an employee picnic, or with family and friends, here are practical ways to keep everyone safe, have fun and create great memories.
BURGERS ON THE BARBIE
According to that National Fire Prevention Association, July is the peak month for grilling—and for grill fires. On the
June 15th, 2019, Minneapolis, Minnesota:
As Brothers Fire & Security keeps growing, we are attracting talent with solid track records of experience and expertise. Our latest talent to join us is David LaRue, General Manager of Fire Suppression. Teamwork is the name of his game as he leads the fire suppression team. We are counting on him to build the team, train the team, grow the team, and feed the team. (Well, not literally.)
Currently, we have a proven Fire Suppression team; the goal is to double the team by the end of the year. Our plan is to move into clean agent or waterless sprinkler systems for computer mainframe rooms, data centers and hospital operating rooms—facilities where fire safety is particularly crucial.
David’s expertise includes 12
June 1st, 2019, Minneapolis, Minnesota:
Ensuring school safety—fire, weather, hazardous material leaks—has always been a priority for districts, parents, and their communities. But, as much as I hate to talk about it, schools must also be prepared for shootings. Even though they happen so randomly, a well-trained staff can save lives. Yet I’ve discovered that many school fire and security systems are not using the latest technology.
We all know that careful planning saves time, money and stress. Since the halls and classrooms are empty for the summer break, the fiscal year ends in June, and preparations are underway for the 2020 budget year, now is the ideal time for school districts to schedule an independent review of all fire and security systems.
ARE YOUR SAFETY POLICIES UP TO DATE?
May 15th, 2019, Minneapolis, Minnesota:
How many times have you heard the line, “One size fits all”? I can’t stress enough that such an assumption is not true when it comes to fire and security systems. Every industry has unique needs that require a series of custom-designed protocols, and the protocols become even more crucial as your company grows.
I guarantee that your security and safety needs will change when you expand from a single location to multiple locations, especially when that expansion is across state lines. Everything—and I mean everything has to be coordinated at all locations to ensure safety and security of your employees, customers and your business. As a result, customized solutions are a certainty.
Planning ahead strategically takes the guesswork out of growing your business and prevents costly errors.