WHERE EXACTLY IS MY FIRE & SECURITY TECH?
September 15th, 2019, Minneapolis, Minnesota:
Our Brothers Fire & Security team considers it a Best Practice to take care of all the details in customer service throughout the life cycle of a project. And that certainly includes the window of time that our techs will be on site for our clients’ inspections, emergencies, installations and planning.
I’m sure you’ve heard the saying that “Timing is everything.” It’s true! Consumers appreciate knowing the ETA of deliveries and service calls so they can plan accordingly, which is not just a convenience, it’s good business. Thanks to online communication tools, we can track over-night express packages on the truck as it comes down the street. Internet services tell us where the disruption in service is located and what time we’ll be back online.
Those expectations
OUR NEW CUSTOMER PROPOSAL PROCESS
September 1st, 2019, Minneapolis, Minnesota:
One of Brothers Fire & Security’s strengths is we’re problem-solvers. Since communication (actually, the lack of it) ranks high in challenges businesses face, we have an ongoing commitment to be on the lookout for ways to communicate more effectively. This includes investing in technology.
One such investment is using front-end technologies to streamline our proposal process. Since our client’s satisfaction is our goal, we went directly to them and asked: What do you want in the proposal process that will meet your fire and security needs?
Well, their collective response sure wasn’t our old system of creating proposals in Word documents, printing them, scanning them and emailing them to our customers. Often, our emails got stuck in spam or junk mail folders. This was obviously slowing down
HOW TO PUT YOUR VENDORS TO THE TEST
August 15th, 2019, Minneapolis, Minnesota:
Relationships with your vendors are just as crucial to business success as working with your customers. Ineffective vendors can make your business suffer and that’s the last thing you want to happen, right?
If your business has grown—or you see growth potential—be sure your vendors have your back. The competitive market we are experiencing means you can demand more from your vendors. Now is a great time to evaluate your vendor relationships to see if they are still working for you.
SUMMER VACATION ROAD AND WATER SAFETY
August 1st, 2019, Minneapolis, Minnesota:
It’s not vacation-time in Minnesota without trips to the cabin “up north” or families crisscrossing the state taking in the sights. And there’s so much to do; the possibilities are endless.
The Minnesota Department of Revenue reports there are about 124,000 seasonal homes. Explore MN estimates 18 million people annually visit our state and regional parks, resorts, and recreation areas; one-third during the summer. (I believe those stats seeing the traffic jams of cars, boats, personal watercraft, motorcycles, campers, and motor homes on highways heading north from the Twin Cities on Fridays!)
The safety of your family is important to Brothers Fire & Security, which is why we want to make you aware of fire dangers on the road and on the water as the summer winds
THE DIFFERENCE BETWEEN JUST BILLING AND BUILDING A RELATIONSHIP
July 15th, 2019, Minneapolis, Minnesota:
Lately, I wonder if businesses—especially large multi-national businesses—truly understand the concept of Customer Service. It’s seems that the “Customer” aspect has been suffocated by the growth- and profit-driven goals of Big Business. Worse yet, I fear that even if they do understand customer service, they don’t care. Or they come up with a model that everyone fits into. It cannot be tailored to a customer’s specific need.
I challenge you to take a serious look at the customer service you get from your vendors. Do they work around your environment and your needs? Or do they focus on doing their own thing to cross the job off the “To Do” list and move quickly on to the next customer? Do they overcharge on service calls or require four-hour minimums?